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Shipping Cost is automatically calculated after you add a product to your shopping cart.

Shipping cost will be applied to all orders under 100 kilograms. Shipping is charged according to weight (as converted to cubic metres) and the shipping cost is updated with every new item placed in the shopping cart.

Customers can view total shipping cost on the shopping cart page by simply clicking on the ‘Get a Quote’ link after adding a product to your shopping cart and filling the correct postcode number.

Whilst we endeavour to deliver all products as soon as possible, please note that order preparation time can take up to three business days.

Aricare offers a door-to-door courier service on all parcels. In the rare event that this service is unavailable we reserve the right to send parcels via registered Australian Post.

Courier charges vary dependent on recipient location. Remote locations may be charged at a higher rate than metro areas.

We currently do not offer international shipping on any items in the Aricare range.

Courier Shipping:

When customers choose Couriers Please as their preferred shipping method, the order will be shipped via our contracted courier. 

A tracking number can be supplied upon request.

By default Couriers Please require you to sign upon receipt of your package. If you are not at home at the time of delivery Couriers Please will leave a notice detailing how you can retrieve your package. If you do not collect your package in the time frame given it will be returned to us and additional re-delivery fees will apply.

You can have your package left at your premises in the event no one is there to collect it. To request this option please leave a message in the comments section when checking out. Please note that we do not accept any responsibility for lost or stolen packages if this request is made. 

Rates vary depending on recipient's location (please see table below). Customers can view the total shipping cost by putting in their correct postcode on the Shopping Cart Page.

Courier rates are charged by whichever is heavier, 'dead weight' or 'cubic to kg'.

To work out 'cubic to kg' use the following method: (LENGTH x WIDTH x HEIGHT) x 250

Lets use an item that has a dead weight of 7kg, and it's dimensions are 40cm x 30cm x 20cm. 

Working out the above examples 'cubic to kg' would be done as follows: (0.4 x 0.3 x 0.2) x 250 = 6kg

This item would be charged according to it's dead weight (7kg), as this works out to be the heaviest. 

All orders 0 to 5kg will be shipped via satchels and charged the appropriate satchel charge + GST.

All orders 5kg to 100kg will be charged the carton rates.

Carton rates are worked out by using the following method: ((BASE CHARGE + RATE PER KILO) + FUEL SURCHARGE) + GST

Sending the above example to VIC Zone 2 will cost a total of $24.91

This is worked out by using the following method:  ((14.36 + (7 x 0.89)) x 1.10) x 1.10 = $24.91

Please see below table for all current zone rates:

Shipping time is also dependent on the recipient's location.

Northern Territory: 2-5 working days.
New South Wales and Australian Capital Territory: 0-3 working days.
Victoria: 1-4 working days.
Queensland:1-4 working days.
South Australia: 2-4 working days.
Western Australia: 2-6 working days.
Tasmania: 2-7 working days.

Courier Shipping CANNOT be shipped to PO Boxes.

Australia Post Shipping:

Orders will be shipped via Australia Post and rates are quoted directly from the Australia Post Delivery Rate Server.

As Australia Post can only ship items up to 20kg this method is unable to be used for orders heavier than 20kg.

Store Pickup (Walk In):

When a customer chooses the Store Pickup (Walk In) method; Aricare will not ship the order but only prepare/pack it. This customer will need to come to Aricare to pick up his/her order. Please allow two working days for preparation of your order. There will not be any shipping cost for Store Pickup method. Customers will need to come to the following address for pick up:

Attn: Aricare
Unit 4/27 Mars Road
Lane Cove NSW 2066

Please pick up your order during business hours:

Monday - Friday 9am -5pm (Public holidays excluded)

The customer must provide a valid order number together with a valid photo ID to pick up his/her order.

NOTE: Store pickup method is only available for NSW customers.


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